Simple Keys to Great Client Service

February 2002

by Edward Poll, J.D., M.B.A., CMC

  1. Answer your phone in less than 3 rings

  2. Put a smile on your face and in your voice

  3. Consider everyone as your potential client

  4. Stay perky

  5. Do what you say and say what you do

  6. Empower your staff to handle client problems on the spot

  7. Attitude is everything! The client is always #1.

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February 2002