Trim Fat, Not Muscle: Administrators Play Key Role in Client Relationship Management

Published in Legal Management, June/July 2009

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For any law firm today, the survival equation is simple: Profits equal revenue minus expenses. When a recession limits revenue, cutting expenses is the most feasible way to preserve profitability. As administrators know, all law firms (including their own) can always be run more efficiently and economically, but indiscriminate cutting too often eliminates "muscle" – valuable people and resources – as well as "fat." Ultimately, the best advice is to increase revenue by getting more clients.

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