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Ed Poll is a noted member of the National Speakers Association and regularly presents keynote speeches and seminars for law firm retreats, conferences, individual clients, bar associations and other organizations. Ed's practical wisdom comes from his twenty-five years of experience as a law firm chief operating officer, corporate general counsel, government prosecutor, sole practitioner and partner, and 16 years as coach and consultant to the legal profession. Regardless of your audience, Ed speaks your language.

Thousands of audience members across the country are raving about Ed's popular new way of looking at a practice. Ensure your event's success and call today to reserve your place on the speaking calendar. For more information on how a presentation can meet your goals, contact us.

Talks are presented in the context of current business trends and increasing competition.

Slide by slide, Ed spells out his top 15 tips to improve client service and exceed client expectations in the ever-changing business world. Each tip is a specific point of practical, usable information that lawyers can act upon immediately. Presentations often conclude with Ed's Seven Golden Insights, putting his advice into perspective. The following topics can be covered:

• How to increase revenue with tools to become more profitable
• How to increase your client base
• How to manage client perceptions, expectations and needs
• How to increase client referrals and reduce complaints
• How to communicate more effectively
• How to get bills paid on time and in full

Examples of some of our most popular training, seminar and speaking topics include:

"Managing Client Expectations: Becoming More Effective and Profitable"
Stop waking up in the middle of the night thinking about your law firm and start controlling your practice and increasing your revenue tenfold. Ed covers the marketing and collections challenges law firms face in a troubled economy. Attendees will learn about opportunities for growth in "family" work that exists between commodity work and bet-the-company cases. He identifies where lawyers can fail in their profession, and how to succeed.

"Getting Paid: Collecting Fees from Difficult Clients"
As in every business there are customers or clients who do not pay their bills with the same promptness as they wish to be served. The national average age of lawyers' accounts receivable exceeds four months. Happy clients pay their bills and Ed demonstrates techniques that keep clients happier with the service performed. Ed's presentation will shorten the fee payment cycle and will result in more new business in the process.

"Disaster Recovery – Planning for Business Continuity"

In today's world, disasters befall us frequently. They don't have to be The Apocalypse to disrupt our law firms' efficient operations, to cause our lawyers, staffs and clients pain, or to cause our law firms to move closer to the precipice of extinction.

Disasters can come in all shapes and forms... from a 9/11 catastrophe, to an earthquake, to a building fire, to burst water pipes that cause leaks into our file retention room, to the sudden and accidental death of a rainmaker.

The real issue is not what type of disaster will occur, but rather what will the firm do to overcome the disaster to survive ... and then thrive. In this interactive session, Ed will discuss how to plan, what to plan for and what the benefits of such planning will be. Ed will describe steps we can take to, in many cases, use the preparation process to enable our firms to improve our current operations, even before a disaster strikes. In this presentation you will learn what to do before and after a disaster, from the all-important people issues to records retention and recovery to financial and facility concerns.

Ed's comments are the distillation of approaches developed in his Executive Directors' Roundtable that was created as a result of the 9-11 disasters in New York and Washington, D.C. These law firms developed approaches that they will use to assure the continuity of their firms in the face of future disasters in order to serve their people: staff, clients, and vendors.

"Operating and Profiting from Your Law Practice"
Jump-starting a struggling practice is fraught with challenges that can be overcome. There are subtle traps and snares waiting for firms and lawyers who have not heard Ed Poll's presentation on operating and profiting from a law practice. This seminar examines the important issues on the way to professional practice success and offers practical, nuts-and-bolts advice for successful and profitable law firm practice.

Find out more about the variety of presentations we offer and contact us today.

Check out Ed Poll's blog for free daily advice on how to manage your practice with maximum results.